Shipping

How long does it take to process my order?

All orders are processed within *2 to 4 business days after receiving your order confirmation email. You will receive another email notification when your order has shipped with tracking information. 

Please note:

some products may take up to 10 days to ship.

How do I check the status of my order?

When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

Do you offer local pickup?

Local pick up is available for customers in the Winnipeg and surrounding area. If you select this option, you will receive an email notification when your order is ready for pick up.

Ordering from outside Canada?

Any tariffs, duties, and taxes will now be calculated and shown at checkout—no surprises. These charges are set by your country’s government and ensure your package clears customs without delays.

While we don’t control these fees, showing them upfront means your order can arrive smoothly, with no extra charges on delivery.

You might notice your order ships from North Dakota—this is simply part of our broker’s shipping process. Since your order originated in Canada, duties and taxes still apply.

Will I be charged tariffs or import fees if I’m in the US?

US Customers – Important Note on Canadian-Made Goods

All our Canadian-made styles are tariff-free under the Canada-United States-Mexico Agreement (CUSMA). This free trade agreement lets goods made in Canada, the U.S., and Mexico cross borders without tariffs—provided they meet specific requirements, which Crown Cap does. That means no import fees on any Canadian-made styles.

Payment Methods

What payment methods do you accept?

We accept Visa, Mastercard, and Interac, Apple Pay, Google Pay

Returns & Exchanges

How do I return my online purchase?

Location

Where are you located?

We are proud to be located in Canada. Our head office, manufacturing facility, and warehouse are located at 1130 Wall Street in Winnipeg, Manitoba, Canada.

We would like to acknowledge that Winnipeg is situated on lands covered by Treaty One, the traditional territory of the Anishinaabe, Cree, Oji-Cree, Dakota, and Dene peoples, and on the National Homeland of the Red River Métis Nation.

Sizes

How can I find my hat size?

Care Instructions

How do I clean & care for my hat?

Careers

Want to work at Crown Cap?

Please email hr@crowncap.com with your resume

How can I become an ambassador for Crown Cap?

Please click on the page below to fill out an application form:

Join the Crown Cap Community

Digital Gift Card

Can I purchase a gift card online?

Yes, share the gift of Crown Cap with our Digital Gift Cards.

What is your gift card policy?

Use of this gift card can be redeemed only at crowncap.com. This card cannot be exchanged for cash, check or credit. Please treat this card like cash; if this card is lost or stolen it will not be replaced. Redeemable only for goods and services not exceeding the remaining credit balance on this card.

For any questions regarding gift cards, Please email support@crowncap.com

Manufacturing

Where are your products made?

We are proud to offer both made-in-Canada and imported styles. The country of origin for each product is listed in the description.