Return Policy

Select Carefully – Measure and be sure

We strive to make sure our sizing is accurate. Our size chart and measuring information will ensure you can order the right size with confidence! If you have any questions we will be happy to help you choose a style, size or colour. We’re only a phone call away.

Crown Cap Warehouse Internet Return Policy

Our goal is that you are completely happy with your purchase. If you are not satisfied with a purchase for any reason, we will accept your return within 30 days from the date of delivery for a complete refund of the original purchase price, less our shipping and handling charges.

In addition, Crown Cap may, in its sole discretion, deduct a sum equal to 20% of the original purchase price as a re-stocking fee.

We cannot accept returns for items that are worn, used, or items that have been washed, damaged, or otherwise altered. Crown Cap is not responsible for any item that we do not receive or that is not returned for refund in accordance with the terms of our return policy.

Only returns of Crown Cap merchandise purchased directly online from our Crown Cap website will be accepted.

To help us better serve you, please follow the steps below, and be sure to read everything to the end of this policy so as to enable us to refund as much of the original price you paid as possible.

  1. Contact our customer service department by email at customerservice@crowncap.com or by phone by calling us at 1-204-775-7740 (toll free 1-888-830-3277) so we can issue a return authorization number for your return.
  2. When assigning a return authorization number, we will also advise you which return address should be used (addresses are below).*
  3. The return must be received by Crown Cap within 30 days of delivery to you.
  4. Return items to us in unused condition using the original shipping carton. Enclose the packing slip and indicate the reason for the return.
  5. Please be sure to ship the item to us prepaid and insured to:

Crown Cap (1987) Ltd.                                  Crown Cap (1987) Ltd.
c/o Returns Dept.                                          c/o Returns Dept.
1130 Wall St.                                    or          572 South 5th Street
Winnipeg, MB Canada R3E 2R9                  Pembina, ND USA 58271

Please note, we highly recommend shipping your package to Crown Cap by a traceable method with a courier service such as UPS or FedEx, or via Canada’s Express Post and retaining your receipt. Crown Cap cannot be responsible for any returns not received.

After we receive your returned product, we will process your credit against the same credit card used for the purchase. Please allow 14 days after our receipt for processing your credit. We will send you an email to the address you provided to us confirming the credit once we have completed our processing. Please note, we will only refund your shipping costs if the return is a result of our error.

*Please be certain to return the item to the address in Canada or the United States which we specify. If you do not return the item to us to the address we specify, we may have to also deduct from your refund, the amount we will incur for freight and brokerage fees.