FAQ

HOW TO MEASURE YOUR HEAD

  • Measure around your head making sure the measuring tape passes across the centre of the forehead, above the ears and over the natural bump at the back of the head
  • Don’t have a measurement tape? Use a string around your head, then measure it on a ruler
  • Click here to view our sizing chart https://crowncap.com/size-chart.html

CARE INSTRUCTIONS

Fur Hats

Your fur hat was hand cut and crafted with the skill and care of old world craftsmen. The unique properties of your fur hat require proper care. By following the instructions below, you will ensure that you will be able to hand your hat to the next generation.

  •     When wet, shake out the water and place your hat in an “airy” place to dry
  •     Fur may be brushed with a fine brush (some shedding will occur) but never brush when wet
  •     Your hat should be stored in a dark and airy space when not being worn
  •     Never store your hat in a plastic bag
  •     Never leave your hat near a heat outlet
  •     Never leave your hat in a bright place, such as window. A prolonged exposure can cause shedding
  •     Never mothproof fur
  •     Never place fragrances directly on your hat
  •    Your hat must be cleaned or repaired only by a recognized fur specialist

Shearling Hats

Your shearling hat was hand cut and crafted with the skill and care of old world craftsmen. The unique properties of your shearling hat require proper care. By following the instructions below, you will ensure that you will be able to hand your hat to the next generation.

  •     When wet, shake out the water and place your hat in an “airy” place to dry
  •     Your hat should be stored in a dark and airy space when not being worn
  •     Never store your hat in a plastic bag
  •     Never leave your hat near a heat outlet
  •     Never leave your hat in a bright place, such as window
  •     Never place fragrances directly on your hat
  •     Your hat must be cleaned or repaired only by a recognized specialist

Leather Hats

Your leather hat was hand cut and crafted with the skill and care of old world craftsmen. The unique properties of your leather hat require proper care.

  •     When wet, shake out the water and place your hat in an “airy” place to dry
  •     Your hat should be stored in a dark and airy space when not being worn
  •     Never store your hat in a plastic bag
  •     Never leave your hat near a heat outlet
  •     Never leave your hat in a bright place, such as window.
  •     Never place fragrances directly on your hat
  •     Your hat must be cleaned or repaired only by a recognized specialist

Textile Hats

  •     When wet, shake out the water and place your hat in an “airy” place to dry
  •     Never leave your hat near a heat outlet
  •     Never leave your hat in a bright place, such as window. A prolonged exposure can cause discoloration
  •     Never place fragrances directly on your hat
  •     Never machine wash or machine dry your hat

CLEANING INSTRUCTIONS

  •    Fur Hats must be cleaned by a recognized fur specialist
  •    Shearling Hats must be cleaned by a recognized specialist
  •    Leather Hats must be cleaned by a recognized specialist
  •    Textile Hats must be dry clean only

If you have any other questions about cleaning instructions, please contact our Customer Service Department.

SHIPMENT

  •  If your order is a gift and/or you need it by a specific date, please do not forget to mention that in the notes section of the order, so that we can make sure it will be delivered on time
  • USA customers – we consolidate shipments in order to cover duties and taxes 
  • International orders – send us an email including your shipping address at customerservice@crowncap.com

PAYMENTS AND TIMELINE

  • Payments are online only. We accept Visa and MasterCard
  • Production can take up to ten business days to manufacture the hat if we do not have style/size in stock