FAQ

CARE INSTRUCTIONS

 Your fur hat was hand cut and crafted with the skill and care of old world craftsmen. The unique properties of your fur / leather hat require proper care. By following the instructions below, you will ensure that you will be able to hand your hat to the next generation.

  •     Never store your hat in a plastic bag
  •     Never leave your hat near a heat outlet
  •     When wet, shake out the water and place your hat in an “airy” place to dry
  •     Fur may be brushed with a fine brush (some shedding will occur) but never brush when wet
  •     Never leave your hat in a bright place, such as window. A prolonged exposure can cause shedding
  •     Never mothproof fur
  •   Your hat should be stored in a dark and airy space when not being worn
  •   Never place fragrances directly on your hat
  •   Your hat must be cleaned or repaired only by a recognized fur specialist

SHIPMENT

  •  If your order is a gift and/or you need it by a specific date, please do not forget to mention that in the notes section of the order, so that we can make sure it will be delivered on time
  • USA customers – we consolidate shipments in order to cover duties and taxes 
  • International orders – send us an email including your shipping address at customerservice@crowncap.com

PAYMENTS AND TIMELINE

  • Payments are online only. We accept Visa and MasterCard
  • Production can take up to ten business days to manufacture the hat if we do not have style/size in stock

HOW TO MEASURE YOUR HEAD

  • Measure around your head making sure the tape passes across the Centre of the forehead, above the ears and over the natural bump at the back of the head
  • Don’t have a measurement tape? Use a string around head, then measure it on a ruler